👑 Frequently Asked Questions (FAQs)

Royally Touched Concierge & Errand Services
Grace. Compassion. Class. The Royal Touch in Every Service.

💼 1. What is Royally Touched Concierge & Errand Services?

Royally Touched is a professional, locally owned concierge and errand business based in Ridgecrest, California. Founded by Ka’Shawn “Queen Peachez” Cole, the business provides personalized services for busy individuals, families, seniors, and professionals who want to save time and reduce stress — all delivered with luxury-level care and professionalism.

⏰ 2. What types of services do you offer?

We provide a wide range of non-medical concierge and errand services, including:

  • Grocery, retail, and pharmacy errands

  • Package pickup and deliveries

  • Bill payments, post office, and appointment drop-offs

  • Personal shopping and household organization

  • VIP concierge support for special events, travel, and scheduling

💵 3. How do I pay for services?

All services must be paid in full before they begin.
Accepted payment methods include:

  • Cash

  • Check (a $35 fee applies for returned checks)

  • Cash App → $KColeLLC

Receipts are always provided for your records.

📦 4. Do you offer same-day services?

Yes! Royally Touched specializes in same-day errands and concierge requests, subject to availability. Simply send your request early in the day to secure your preferred time slot.

📅 5. What are your service packages?

We offer several flexible packages designed to fit different lifestyles:

  • Quick Errand Service: $25 for up to 30 minutes

  • Standard Errand Service: $45 per hour

  • Four-Day Concierge Package: $350 (4 days, up to 4 hours per day)

  • Weekly Subscription Package: $180 per week (2 hours per day, 5 days per week)

  • Premium Concierge VIP Package: $200+ per half day (4 hours) or $350+ per full day (8 hours)

🚗 6. Do you travel outside Ridgecrest?

Yes! Travel outside the Ridgecrest area is available at $0.65 per mile (round-trip) to cover mileage and time.

🌙 7. Do you offer evening or weekend services?

Absolutely — for added convenience, evening and weekend services are available with a 20% surcharge.

🐾 8. Do you provide pet services?

Yes, we provide basic pet care such as feeding, walking, transportation, and companionship.
However, for safety and sanitation reasons, we do not handle or dispose of pet feces, urine, or other waste.

🧾 9. What is your refund policy?

Because services are personalized and time-based, no refunds are provided once services have been completed or time has been reserved and used.

💳 10. Do you offer discounts or promotions?

Yes! Royally Touched offers seasonal discounts, referral credits, and gift certificates.
Bundled or recurring clients may also qualify for loyalty discounts.

🎁 11. Do you sell gift certificates?

Yes! You can purchase a Royally Touched Gift Certificate for any amount or package.
They make perfect gifts for new parents, busy professionals, or loved ones who could use some royal-level care.

💬 12. How do I schedule a service?

You can contact us directly through:
📱 Text or Call: (760) 382=4274
💌 Email: RoyallyTouchedofficial@gmail.com

Appointments are confirmed once payment is received.

👑 13. What makes Royally Touched different?

Royally Touched stands apart for its professionalism, discretion, and warmth.
Every client is treated with respect, empathy, and the “royal” level of service that defines our brand — Grace. Compassion. Class.